We should make it clear whether the damage was caused in transit or during the unloading process, or by other reasons.
我们要弄清楚货物是否在运输途中受损,还是在卸货过程中受损,或者别的原因。
Recognizing who the customer was, the manager was most apologetic and reprimanded the assistant severely.
经理认出了这位顾客,表示了深深的歉意,还严厉地训斥了店员。